Terms of Service

What we provide

iolite Labs evaluates how AI systems behave in emotionally sensitive contexts and reports what we find. Our products include an audit platform, a portal for reviewing results, and ioLite Guardian, a browser extension that monitors AI-chat conversations on a device and flags moments that suggest psychological harm.

Our findings are assessments, not certifications or guarantees. A favourable result does not mean a system is safe for every person in every situation.

Not a crisis service, not clinical advice

This is the most important term here. ioLite Guardian is a monitoring aid, not a safety net. It can miss serious harm, misjudge harmless conversation, and stop working for reasons outside our control. It does not summon help and it does not respond to anyone in distress.

Nothing we produce is medical, psychological, or legal advice, and no product of ours creates a clinician–patient relationship. Never rely on Guardian in place of adult attention, professional care, or emergency services. If someone may be in danger, contact emergency services or a crisis line immediately — in the United States, call or text 988.

Eligibility and accounts

You must be at least 18 to create an account, and you are responsible for what happens under it and for keeping your credentials secure. Give us accurate information and keep it current. We may suspend or close an account that breaches these terms or presents a risk to others.

Your responsibilities when monitoring someone

Installing Guardian on another person's device is a serious act with legal consequences, and the responsibility for it is yours, not ours.

By deploying it you confirm that you have the lawful authority to monitor that person — as their parent or legal guardian, or under a school, clinical, or employment relationship that permits it — and that you have given every notice and obtained every consent the law where you are requires, including from the person themselves where that is required.

You agree to use what Guardian surfaces to protect and support the person being monitored, and not to harass, coerce, stalk, or control them. Do not install it covertly, on an adult who has not agreed, or on a device you do not have authority over. We may terminate access where we reasonably believe it is being used to harm someone.

Acceptable use

• —Do not attempt to breach, disrupt, overload, or reverse-engineer the services, or to access data that is not yours.
• —Do not use the services unlawfully, or to infringe anyone's rights.
• —Do not resell, sublicense, or white-label our services, reports, or scores without written permission.
• —Do not misrepresent our findings — including presenting a partial or expired result as current, or implying we endorse a product.

Fees

Paid plans and audit engagements are billed as described at purchase or in the applicable order or statement of work. Fees are non-refundable except where required by law or expressly agreed. We may change pricing prospectively with notice.

Intellectual property

We own the services, our methodology, taxonomies, probe sets, and the software — including the ioLite Guardian extension. You receive a limited, non-exclusive, non-transferable right to use them for their intended purpose while your access is active.

You own the content you submit. You grant us the rights needed to host and process it in order to provide the services. Reports we deliver to you may be used within your organization and shared with your regulators, investors, or auditors; public republication or use in marketing requires our written permission, and must not alter the findings or omit their scope and date.

Third-party services

The services interoperate with third-party platforms and AI providers. We are not responsible for those services, their availability, or their terms, and they may change in ways that break functionality — the sites Guardian reads can and do change without notice.

Disclaimers

The services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the services will be uninterrupted, error-free, or will detect any particular risk or behaviour.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the services is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have paid us nothing.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

Indemnity

You will indemnify iolite Labs against claims arising from your breach of these terms, your unlawful use of the services, or your deployment of Guardian without the authority and consents you confirmed you had.

Termination

You may stop using the services at any time and ask us to close your account. We may suspend or terminate access for breach, non-payment, or risk to others. On termination your right to use the services ends; the sections on intellectual property, disclaimers, liability, and indemnity survive.

Changes to these terms

We may update these terms and will post the new version here with a revised date. Material changes take effect no sooner than thirty days after posting for existing customers. Continuing to use the services after that means you accept them.

Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the state and federal courts located in New York shall have exclusive jurisdiction — except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Contact

Questions about these terms: legal@iolitelabs.com.